Service and Support
that you can rely on
Our Services
Electrical Installation and Startup
“one stop shop” to avoid conflicts.
Refresher courses, on-line or on-site
Valuable if an operator is replaced, or just to maximize efficiency.
Operator training
Group sessions and individual coaching to ensure your personnel are up to speed.
Fault troubleshooting
Tune-up, On-line service to get you running quickly.
Phone and internet follow-up once plant is running
All the help that you need is included for the first year.
Spare parts
Same-day shipping if you happen to have a breakdown.
Support Packages
Pay-As-You-Go
$150/hour
Access to technical support​
Remote troubleshooting assistance
No long-term commitment
Ideal for occasional support needs
Hardware and software billed separately
Gold
Full Hardware & Software Support
Extended support including Saturdays
Full remote technical assistance
All software updates included
Annual system and database maintenance
Free Scale-Tron replacement parts (shipping extra)*
Bronze
Remote Support
(Office Hours)
Office-hours access to an engineer
Remote diagnostics and guidance
Phone and internet support
Hardware and software billed separately
Suitable for basic ongoing support
Platinum
All Products, Full Coverage
365-day engineer support access
Covers all Scale-Tron products at one site
Unlimited remote assistance
All software updates included
Annual system verification and optimization
Silver
REMOTE SUPPORT AND SOFTWARE UPGRADES
Extended support hours (Mon–Fri)
Unlimited remote assistance
Automatic software updates
Annual system database check (with permission)
Priority technical response